Tag Archives: customer relationships

Supporting Local Businesses

When you open the front door and it is clearly someone selling something, what’s your initial reaction? Yes, mine too. I was calculating my ‘exit strategy’ as this chap said something that caught my attention and stopped me. I decided to … Continue reading

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Is it Too Late to Save Our High Streets?

In the light of the news that Cambridge has won the award for ‘Healthiest Retail Centre‘, ahead of Oxford Street among others, I thought I would take a look at our High Streets. A Week in France I have returned … Continue reading

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The Irony of ‘Dear Valued Customer’

When opening those ‘Dear Valued Customer’  emails, how do you feel? Valued? Probably not. Would you email a friend with, ‘Dear person I like’? I think not. As a customer, if I have chosen to offer my details to a … Continue reading

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Stately Customer Service

It’s early morning, I am sitting in my hotel room in Chicago with a mint tea, admiring my view… I am over here working for a client, ‘someone has to do it’. In spite of two long working days, and … Continue reading

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