Author Archives: Nicola Dunklin
Stately Customer Service
It’s early morning, I am sitting in my hotel room in Chicago with a mint tea, admiring my view… I am over here working for a client, ‘someone has to do it’. In spite of two long working days, and … Continue reading
The Future of Our High Streets
This is our local High Street. Behind the rather quaint façade of these properties with character is potentially, a tale of foreboding. Image Credit: Hertfordshire Life Is Retail Set to Fail? We moved to this area almost 20 years ago. … Continue reading
How to Keep Google Happy – Quality Content
Search Engine Optimisation In a previous post, ‘Search Engine Success – Content is King‘ I talked about ways to keep Google happy, including: Why the UX (User Experience) is a priority How the quality of your content directly impacts SEO The … Continue reading
The Story of Lost Literacy
Once upon a time, I constantly read to, and with, my two beautiful children. Two ‘square days’ a week meant time could be spent with TV/gadgets, on other days they played, we read together, we talked. Thankfully they have both grown up to … Continue reading
Small Business Marketing -It’s a jungle Out There
We have had the tremendous honour of being made ‘Guide Parents’. Close friends who are non-religious have chosen us to be ‘back-up’ for their most treasured and valuable possession, their child. We love her, we have a great relationship and … Continue reading
Are Your Customer Relationships Flying High?
This week I have booked over £5,000 worth of flights with a well known British flight operator. Myself and a client will be travelling to the United States, twice in the next two months. Usually, if I fly for personal … Continue reading
Radio Uplift #mentalhealthawareness
I have had an idea! I have lots of ideas, some good, some less so, some exciting. This idea has got legs… Radio 2’s ‘Pause for Thought’ this morning was in response to someone choosing to extinguish the lives of 22 … Continue reading
Why Product Personification Increases Sales
personification pəˌsɒnɪfɪˈkeɪʃ(ə)n/ noun the attribution of a personal nature or human characteristics to something non-human, or the representation of an abstract quality in human form. “Peter heard the last piece of pie calling his name” Product Personification I’ve seen some … Continue reading
Do People Believe in You? Why?
In case you have missed Simon Sinek’s inspiring TED Talk (18 minutes very well spent), he cleverly brings our focus to ‘Why‘. Over 32 million viewers have watched Simon as he guides us to realign our thinking, and our sales … Continue reading
A GOOD Telling Off
Are We Losing The Art of Conversation? This weekend, after months, no years, of thinking I really should go and visit an aunt and uncle, I made time. In my head, I have genuinely been busy, work to do, clients … Continue reading
